Shipping policy

At Ovalo Health, we aim to make your shopping experience as smooth and convenient as possible, including fast and reliable delivery of your orders. Below is a detailed overview of our shipping policy:

Order Processing Time

  • Processing Time: Orders typically take 1-3 business days to process and be fulfilled.
  • Shipping Time: After processing, your order will generally arrive within 7-14 business days.
  • Efficient Service: Our team works diligently to process and ship all orders quickly to ensure you receive your products in a timely manner.

Shipping Methods

We offer the following shipping options to suit your needs:

  • Free Standard Shipping: Enjoy free standard shipping on all orders. This option is available for all customers and provides reliable delivery.

  • Priority Insured Shipping : Upgrade to Priority Insured Shipping for just $3.95. This option includes shipping insurance for the full retail value of your purchase, providing added peace of mind during transit.

Tracking Your Order

  • Once your order has been shipped, you’ll receive a shipping confirmation email with tracking details.
  • You can track your order status at any time by using the provided tracking number through our website or directly on the shipping carrier’s website.

Delivery Time

  • Estimated Delivery: Delivery times vary based on your location and the shipping method selected at checkout.
  • Peak Seasons: Please note that delivery times may be slightly longer during peak seasons or holidays. We recommend placing orders early to ensure timely arrival during busy times.

Please note that additional shipping fees, taxes, and customs duties may apply to international orders. These charges are the responsibility of the recipient and are not included in the order total at checkout.

To check if we ship to your country and for an estimate of shipping costs, please enter your address during checkout or reach out to our customer support team for more details.

Shipping Address Accuracy

  • Customer Responsibility: Please ensure the accuracy of your shipping address at checkout. We cannot be held responsible for delays or misdeliveries caused by incorrect or incomplete address information.
  • Double-Check: We recommend reviewing your shipping details carefully before finalizing your purchase to ensure timely delivery.

Shipping Fees & Additional Information

  • Shipping fees for standard and priority options will be calculated at checkout based on your location and chosen method.
  • Additional shipping fees may apply to specific items or locations (e.g., remote areas).

Missing Items, Stuck Orders & Return to Sender:

In cases of missing items, orders stuck in transit, or packages returned to sender due to delivery issues, we do not offer refunds. Instead, we are happy to reship the order at no additional cost once the issue is confirmed. This ensures customer still receive the products you purchased.

Please contact our support team if you believe your order falls under any of these categories. Email: support@ovalohealth.com

Need Assistance?

If you have any questions, concerns, or need help selecting the best shipping option for your order, our customer service team is here to assist you!