New Refund Policy

REFUND POLICY


Note: This policy is applicable to the new orders placed after 2ndAugust 2025.

At Ovalo Health, we are committed to delivering high-quality products and excellent customer service. This Return & Refund Policy outlines the conditions under which refunds or reshipments may be issued. By placing an order on our website, you agree to the terms below.

Satisfaction Guarantee :
At Ovalo Health, your satisfaction is important to us. For select products, we offer a Satisfaction Guarantee under the following conditions:

• A refund may be requested only after 60 consecutive days of use, as directed.
• Requests must be submitted within 7 days of completing the 60-day period.
• You may be asked to provide proof of use, such as a photo of the used packaging.
• Each household is limited to one refund per product.
• This policy does not apply to sale or promotional purchases.

Order Not Received (Lost in Transit) :
If your order has not arrived within 20 business days from the date of shipment, and the tracking information shows no delivery confirmation, we will offer either a reshipment or a refund  based on your preference and product availability.

Order Cancellations :
Orders may be canceled within 30 minutes of being placed. After that, orders are automatically processed through our fulfillment system and cannot be canceled, modified, or delayed. Please double-check your information at checkout.

Duplicate Orders :
If you accidentally place a duplicate order:

• Please contact our support team within 12 hours of purchase.
• We aim to manage duplicate orders internally and, where possible, cancel or modify them in Shopify before they enter fulfillment.
• Once an order has been shipped or fulfilled, refunds are not guaranteed.

Damaged or Defective Items :
If your order arrives damaged or defective, contact us within 24 hours of delivery at support@ovalohealth.com with photo evidence.
We only offer a one-time reshipment for damaged items.

Chargebacks :
We take all customer concerns seriously and are committed to fair resolutions. If you experience an issue with your order, please contact our support team first.
Filing a chargeback without giving us the opportunity to resolve the issue may result in your account being permanently blocked from future purchases.

How to Submit a Request :
To request a refund or reshipment, please email us at support@ovalohealth.com with the following details:

• Your order number
• A description of the issue
• Any required supporting documentation (e.g., photos, tracking information, complaint proof)

All requests will be reviewed within 3–5 business days. Submission of a request does not guarantee approval.

Agreement :
By placing an order with Ovalo Health, you acknowledge that you have read and agreed to this Return & Refund Policy, along with our Terms of Service and Privacy Policy.